Report a Fault

• The issue is with your firewall. Try re-installing it.

Has this solved your problem?

• YES Return to home page
• NO Click here to report your fault

• Is Internet Explorer the only program affected (i.e. can you use messenger programs such as Yahoo or MSN)?.

  YesNo

• Your TCP/IP stack was corrupt. WINXPTCPFIX reset the stack and your computer is now working.

Has this solved your problem?

• YES Return to home page
• NO Click here to report your fault

• There may be an issue with your connection. Log your fault here and an engineer will contact you.

Has this solved your problem?

• YES Return to home page
• NO Click here to report your fault

• There may be a system wide issue with the Internet. Please check the service status page or log a fault here and an Engineer will contact you.

Has this solved your problem?

• YES Return to home page
• NO Click here to report your fault

• There may be an issue with your connection. Log your fault here and an engineer will contact you.

Has this solved your problem?

• YES Return to home page
• NO Click here to report your fault

• You need to purchase an ethernet cable either from your nearest residential office for 5 pounds or from any computer store.

Has this solved your problem?

• YES Return to home page
• NO Click here to report your fault

• Log your fault here and an engineer will contact you.

Has this solved your problem?

• YES Return to home page
• NO Click here to report your fault

• Log your fault here and an engineer will contact you.

Has this solved your problem?

• YES Return to home page
• NO Click here to report your fault

• Log your fault here and an engineer will contact you.

Has this solved your problem?

• YES Return to home page
• NO Click here to report your fault

• Can you see the channel list?

  YesNo

• Only Internet Explorer 6 work with IPTV (IE7 may but IE6 is only supported).

Has this solved your problem?

• YES Return to home page
• NO Click here to report your fault

• Do other channels work?

  Some channels such as BBC3 do not broadcast 24 hours a day.

  YesNo

• When you select a channel do you have audio but no picture?

  YesNo